Frequently Asked Questions

ErzyCall is an AI-powered call answering service that answers your business phone calls 24/7 with natural, human-like voice. It handles customer inquiries, books appointments, qualifies leads, and ensures you never miss a call.

When a customer calls your business number, ErzyCall's AI answers instantly with a natural voice. It understands what the caller needs using advanced speech recognition, responds intelligently, and can perform actions like booking appointments or sending information via WhatsApp.

No! ErzyCall uses the latest AI voice technology to sound natural and human-like. Callers often can't tell they're speaking to an AI. The voice is warm, professional, and can even handle casual conversation.

ErzyCall supports English and Bahasa Malaysia, making it perfect for Malaysian businesses. We're expanding to support Mandarin, Tamil, and other regional languages.

Yes! ErzyCall answers calls around the clock, 365 days a year. Whether it's 3 AM on a public holiday or during your busiest hours, your customers will always reach a professional voice.

ErzyCall starts at RM49/month for the Starter plan (100 minutes), RM149/month for Growth (300 minutes), and RM399/month for Business (800 minutes). All plans include 24/7 AI answering, call recording, and basic analytics.

Yes! You can try ErzyCall free with our interactive demo on the homepage. We also offer a 7-day free trial for new customers to test with real calls.

If you exceed your monthly minutes, additional minutes are charged at a competitive per-minute rate. We'll notify you when you're approaching your limit so you can upgrade if needed.

Yes, there are no long-term contracts. You can cancel your subscription at any time, and you'll continue to have access until the end of your billing period.

Yes! Annual subscriptions receive 2 months free compared to monthly billing. Contact us for enterprise pricing if you need custom solutions.

Yes! ErzyCall can book appointments directly into your calendar system. It checks availability, confirms with the caller, and sends confirmation via SMS or WhatsApp.

ErzyCall integrates with popular tools including Google Calendar, WhatsApp Business, CRM systems, and more. We also offer API access for custom integrations.

Absolutely! You can customize greetings, business information, FAQs, and call flows through our simple dashboard. No technical knowledge required.

Yes, all calls are recorded and stored securely. You can listen to recordings, read transcripts, and analyze call data from your dashboard.

Yes! For complex situations, the AI can transfer calls to your team members or take a message for callback. You set the rules for when transfers happen.

Yes, our Growth and Business plans include WhatsApp integration. The same AI that answers calls can respond to WhatsApp messages automatically.

Most businesses are up and running in under 10 minutes. Simply sign up, configure your greeting and business info, and forward your calls to your ErzyCall number.

No! You keep your existing business number. Simply set up call forwarding to your ErzyCall number, and calls will be answered by AI when you're unavailable.

Not at all. Our dashboard is designed to be simple and intuitive. If you can use email, you can set up ErzyCall. Plus, our support team is always here to help.

Yes! Business and Enterprise plans support multiple phone lines, perfect for businesses with different departments or locations.

Yes! Many clinics use ErzyCall to handle appointment bookings, answer common questions about services and hours, and ensure patients can always reach someone, even after hours.

Absolutely! ErzyCall handles table reservations, answers menu questions, provides operating hours, and can even handle takeaway orders. Perfect for busy restaurants.

Yes! Property agents use ErzyCall to capture leads 24/7, schedule viewings, answer property questions, and ensure no buyer inquiry goes unanswered.

Perfect for beauty businesses! ErzyCall books appointments, answers service questions, and reduces no-shows with automated reminders.

Yes! We use enterprise-grade encryption for all data. Call recordings are stored securely, and we comply with data protection regulations. Your customer data is never shared or sold.

Call recordings are stored on secure cloud servers with encryption. You control access and can delete recordings at any time. We retain recordings according to your preferences.

Yes, ErzyCall is designed to comply with Malaysia's Personal Data Protection Act (PDPA). We provide tools to help you manage customer consent and data requests.