AI Receptionist That Cares for Your Patients
24/7 call answering designed for healthcare. Book appointments, answer patient queries, and route emergencies — all while staying PDPA compliant.
PDPA Compliant. Starts from RM49/month.
Challenges Medical Clinics Face
of patient calls go unanswered during peak consultation hours
average no-show rate without appointment reminders
monthly cost of a full-time clinic receptionist
How ErzyCall Helps Your Clinic
24/7 Patient Access
Patients can call anytime to book appointments or get information, even outside clinic hours.
Smart Appointment Scheduling
AI checks doctor availability, manages multiple practitioners, and prevents double-booking.
Emergency Triage
AI identifies urgent medical situations and immediately routes calls to on-call staff.
Reduce Reception Workload
AI handles routine calls so your reception staff can focus on patients in the clinic.
PDPA Compliant
Patient data is encrypted and handled according to Malaysia's Personal Data Protection Act.
Appointment Reminders
Automated SMS and WhatsApp reminders reduce no-shows and keep your schedule full.
What Our AI Handles for Clinics
ErzyCall understands healthcare workflows and patient communication needs. Trained on clinic-specific scenarios for Malaysia.
- New patient registration and booking
- Follow-up appointment scheduling
- Doctor availability inquiries
- Clinic hours and location questions
- Medical certificate collection
- Lab result availability checks
- Insurance and payment queries
- Prescription refill requests
- Emergency call routing
Built for Healthcare Compliance
PDPA Compliant
Full compliance with Malaysia's Personal Data Protection Act. Patient data handled with care.
Encrypted Storage
All call recordings and patient information encrypted at rest and in transit.
Access Controls
Role-based access ensures only authorized staff can view patient information.
Data Retention
Configurable retention policies. Delete patient data on request.
What Clinic Owners Say
"Before ErzyCall, we missed 20-30 calls daily during busy hours. Now every patient reaches us, and our reception staff is much less stressed."
"The emergency routing is excellent. We had a patient call at 2am describing chest pain symptoms, and the AI immediately contacted our on-call doctor."
Frequently Asked Questions
Is ErzyCall suitable for medical clinics with multiple doctors?
Yes! ErzyCall can manage schedules for multiple practitioners. It knows each doctor's availability, specializations, and booking rules. Patients can request specific doctors or be matched based on their needs.
How does the AI handle medical emergencies?
The AI is trained to recognize emergency situations through keywords and tone. When detected, it immediately collects essential information (symptoms, patient details) while routing the call to your emergency contact or advising the caller to go to A&E.
Is patient data secure and PDPA compliant?
Absolutely. All patient data is encrypted at rest and in transit. We comply with Malaysia's PDPA requirements. Call recordings and data are stored securely with access controls. You can delete patient data upon request.
Can patients request specific services or treatments?
Yes, the AI understands your clinic's services. Whether it's general consultation, vaccinations, health screening, or specialist services, it can provide information and book appropriate appointments.
How do appointment reminders work?
ErzyCall sends automated reminders via WhatsApp or SMS 24-48 hours before appointments. Patients can confirm, reschedule, or cancel directly from the message. This typically reduces no-shows by 40-50%.
Ready to Improve Patient Experience?
Join clinics across Malaysia using AI to provide better patient care.