Privacy Policy

1. Introduction

ErzyCall (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call answering services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and business information when you sign up for our services.
• Call Data: Audio recordings, transcriptions, and metadata from calls handled by our AI system.
• Usage Data: Information about how you interact with our services, including log data and analytics.
• Payment Information: Billing details and payment method information for subscription services.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI call answering services
• Process transactions and send related information
• Improve and optimize our AI voice technology
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Call recordings are retained according to your subscription plan settings.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability

7. Third-Party Services

We may use third-party services for payment processing, analytics, and cloud infrastructure. These providers have their own privacy policies and we encourage you to review them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@erzy.net