Erzy has been awarded the Malaysia Digital status by MDEC.
Your Receptionist is Busy. Your Patients Are Calling Someone Else.
Clinics lose 20-35% of calls during peak hours. ErzyCall answers every patient call 24/7 — booking appointments, answering inquiries, and routing emergencies instantly.
The Problem
Why Clinics Lose Patients
Missed Calls During Consultations
When doctors are with patients, reception is overwhelmed. 1 in 3 calls goes unanswered — and patients call the next clinic.
No-Shows Cost You RM500+/Day
Without automated reminders, 15-20% of patients don't show up. That's empty slots you could have filled.
After-Hours Emergencies Go Unheard
Patients with urgent needs call after 6pm. Without after-hours coverage, they go to the ER or another clinic.
How ErzyCall Solves It
How ErzyCall Helps Your Clinic
24/7 Patient Call Answering
AI answers every call professionally, even during peak hours and after closing.
"Good morning, Klinik Sehat. I can help you book an appointment with our doctors. What day works best for you?"
Smart Appointment Scheduling
AI checks doctor availability across multiple practitioners and prevents double-booking.
"Dr. Lee has availability at 2:30pm and 4:00pm today. Which time works for you?"
Automated Reminders
WhatsApp and SMS reminders 24 hours before appointments reduce no-shows dramatically.
"Hi Ahmad, this is a reminder for your appointment with Dr. Tan tomorrow at 10am. Reply YES to confirm or RESCHEDULE to change."
Emergency Triage & Escalation
AI identifies urgent symptoms and immediately routes to on-call doctor.
"I understand you're experiencing chest pain. I'm connecting you to our on-call doctor immediately. Please stay on the line."
How Much Are Missed Calls Costing Your Clinic?
Enter your clinic's numbers to see your potential savings.
What Business Owners Say
For Healthcare & Clinics
“We were missing 20+ calls daily during consultation hours. ErzyCall now handles everything — our reception staff finally has time to focus on patients in the clinic.”
“The emergency routing saved us from a major situation. AI called me at 2am when a patient reported severe symptoms. Response time was instant.”
Frequently Asked Questions
For Healthcare & Clinics
Yes. All patient data is encrypted at rest and in transit. We comply with Malaysia's PDPA requirements. Call recordings and data are stored securely with access controls, and data can be deleted upon request.
Absolutely. ErzyCall manages schedules for multiple practitioners. It knows each doctor's availability, specializations, and booking rules. Patients can request specific doctors or be matched based on needs.
AI is trained to recognize emergency keywords and symptoms. When detected, it immediately collects essential info and routes the call to your on-call doctor with full context, while keeping the patient informed.
ErzyCall supports English, Bahasa Malaysia, and Mandarin fluently. It can switch languages mid-conversation based on the patient's preference.
Setup takes under 30 minutes. We configure your clinic hours, doctor schedules, and common scenarios. You can start receiving AI-answered calls the same day.
Stop Losing Patients to Missed Calls
Join 200+ clinics using ErzyCall to provide better patient care.