Erzy has been awarded the Malaysia Digital status by MDEC.
Your Orders Are Growing. Your Support Team Can't Keep Up.
Online stores with phone support see 30% higher customer retention. ErzyCall handles order inquiries, returns, and complaints 24/7 — at a fraction of a support team's cost.
The Problem
Why E-Commerce Stores Lose Customers
Order Anxiety Calls
Customers call about delivery status, especially for high-value items. Unanswered calls lead to chargebacks and negative reviews.
Return & Refund Headaches
Return requests need fast handling. Delays frustrate customers and increase dispute rates on Shopee/Lazada.
After-Hours Support Gap
Most online shopping happens at night. But your support team works 9-5. Customer issues pile up overnight.
How ErzyCall Solves It
How ErzyCall Powers E-Commerce Support
Order Status Updates
AI provides real-time order tracking and delivery estimates.
"Your order #EC-2847 was shipped yesterday and is expected to arrive by Thursday. The tracking number is JNT-123456."
Returns Processing
AI handles return requests, checks eligibility, and provides return instructions.
"I can process your return for the blue jacket. Since it's within 7 days, you're eligible for a full refund. I'll send the return label via WhatsApp."
Product Inquiries
AI answers questions about sizing, materials, availability, and compatibility.
"The iPhone 15 case comes in black, navy, and clear. It fits both the regular and Pro models. Would you like to place an order?"
Complaint Resolution
AI handles complaints professionally, offers solutions, and escalates when needed.
"I'm sorry about the damaged item. I'm processing a replacement right now. You should receive it within 2-3 business days. No need to return the damaged one."
How Much Are Support Gaps Costing You?
Calculate the impact of missed customer calls.
What Business Owners Say
For E-Commerce
“We run a Shopee store doing 500 orders/day. ErzyCall handles all our phone support — order tracking, returns, complaints. Our customer rating went from 4.2 to 4.8.”
“The return processing AI is amazing. What used to take our team 15 minutes per case now takes 2 minutes. Customers love the instant response.”
Frequently Asked Questions
For E-Commerce
Yes. ErzyCall can pull order data from Shopee, Lazada, and your own website. AI provides real-time order status to callers.
AI handles the request capture and eligibility check. Actual refund processing happens in your platform. AI sends confirmation once processed.
AI can make outbound confirmation calls for COD orders, reducing failed deliveries by verifying address and availability.
AI follows your complaint resolution workflow — apology, solution offer (replacement/refund), and escalation for complex cases.
Yes. ErzyCall handles voice calls and can follow up via WhatsApp with order details, tracking links, and return labels.
Scale Your Store Without Scaling Support Costs
Join e-commerce businesses using AI for 24/7 customer support.